Needs of Customer Essay

Greeting ServiceWhen customers passing into a eating house, whether it is McDonalds or Chez Pierre, they expect to be acknowledged. This is a small military service, but it is strident to the success of the restaurant, as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as fountainhead as how busy it is. Some restaurants pay hosts to greet customers, call call off cargo areaing lists and walk customers to their tables. In other restaurants, management and anticipate staff take over this duty. Regardless of what you can afford for your restaurant, unceasingly make sure someone has the responsibility of greeting the guests and that person knows it is her responsibility. depend StaffWhen customers go to a restaurant, they expect a well behaved look staff, unless they are dining at a fast-food chain. Even then, customers expect the income tax return workers to get their orde rs right in an appropriate amount of time and realize problems quickly and courteously. In conventional, sit-down restaurants, customers expect the wait staff to be attentive, but not too attentive. Wait staff should not sulk or interrupt, but they also should come arse frequently decent to attend to their customers needs. In addition, they should bring food in a punctual manner and handle problems, such as food that has been sent back pleasantly. Customers also expect wait staff to be intimate and personable. milieuCustomers usually go to restaurants to meet with others socially in a friendly environment. Although environment is not usually considered a service, service plays a heroic role in creating a good environment. In addition to making sure the restaurant is clean, attractive and the decor is tenacious with the food and restaurants image, restaurant owners need to tell their staff its OK to let guests linger. Wait staff should not hint that it is time for the guests to go. For example, they should not rush the food to the table unless the customer requests it. They also should not aim to clean nearby tables in an obvious manner or wait for customers to get out their money to pay the check. To the contrary, wait staff should label things the likes of, Feel free to chat as long as you like let me know if youll need some dessert or a drink refill.Food and DrinkProbably the most important service that a customer expects to receive when dining out is a good selection of delicious and well-presented food. According to London wine writer Jamie Goode, it is more than important that food be simple and good tasting, made with type ingredients, than to be fancy or pretentious. Goode also notes that customers expect a monumental wine selection that is not overpriced. Furthermore, customers expect food to be consistent with the image of the restaurant. Customers who are dining at a family restaurant, for example, expect sandwiches, traditional dinner s and moderate prices. At a more elegant restaurant, prices can be higher but food needs to be more of the foodie variety.